Twin Cities Tax Care / L T H Enterprises LLC
Last updated: 11/2025
1. Who We Are
This Privacy Policy explains how L T H Enterprises LLC, doing business as Twin Cities Tax Care (“Twin Cities Tax Care,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website (www.twincitiestaxcare.com), contact us, or use our services, including any text/SMS messaging programs.
By using our website, submitting your information, or communicating with us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a) Information you provide directly
Name
Phone number
Email address
Mailing address
Property information related to your tax situation
Any details you choose to share in forms, phone calls, emails, or text messages
b) Information collected automatically
When you visit our website, we may automatically collect:
IP address
Device type and browser type
Pages visited and time spent on the site
Referring URL (how you got to the site)
This may be collected using cookies, pixels, or similar technologies.
c) Information from third parties
We may receive information about you from:
Public records and tax-related data sources
Advertising platforms (for example, if you respond to an online ad)
Service providers such as CRM and communication platforms
3.How We Use Your Information
We may use your information to:
Provide and manage our tax-delinquency assistance services
Respond to your requests, questions, and inquiries
Contact you by phone, text message, email, or mail about your situation and our services
Send you service-related messages, reminders, and updates
Send you marketing messages where permitted by law (you can opt out at any time)
Improve our website, marketing, and services
Maintain records for legal, tax, and business purposes
Comply with laws, regulations, or legal requests
4. SMS/Text Messaging and A2P 10DLC Compliance
When you provide your mobile phone number to Twin Cities Tax Care, you may choose to receive text messages (SMS/MMS) from us.
a) How you give consent
You may give consent to receive text messages by:
Entering your phone number into a form and checking a box indicating you agree to receive texts
Responding to a message or keyword we provide that indicates you agree to receive texts
Giving verbal or written consent over the phone or in person that we document
By providing your mobile number and opting in, you agree that we may send you texts related to:
Your tax-delinquency situation and our services
Appointment reminders and follow-ups
Important updates or notices
Occasional promotional or marketing messages, where allowed by law
Consent to receive texts is not a condition of purchasing any services. You can still work with us without agreeing to marketing text messages.
b) Message frequency
Message frequency may vary depending on your level of engagement with us, your current case, and the nature of your requests. In general, you can expect several messages per month, but this may increase temporarily during active communication.
c) Opt-out instructions
You can opt out of text messages at any time by replying with one of the following commands:
STOP
UNSUBSCRIBE
END
CANCEL
After you send STOP (or a similar recognized keyword), we will send a confirmation message and then stop sending text messages to that number, except for messages required by law or relating to your opt-out request.
d) Help and support
If you need help with our text messaging program, you can reply:
HELP
Or contact us directly:
Email: [email protected]
Phone: 952-900-4291
e) Message and data rates
Message and data rates may apply, depending on your mobile carrier and plan. You are responsible for any charges imposed by your carrier.
f) Carriers
Mobile carriers are not liable for delayed or undelivered messages. Delivery of messages depends on your mobile carrier and network.
g) How we use your phone number
We do not sell your phone number. We use it to:
Communicate with you
Provide our services
Send you messages consistent with your consent
Comply with legal or regulatory requirements
We may share your number with trusted service providers (such as CRM and messaging platforms) who send messages on our behalf, but they are not allowed to use your number for their own purposes.
5. Legal Bases for Processing (If Applicable)
Where required by law, we rely on one or more of the following legal bases to process your information:
Your consent
The performance of a contract or steps taken at your request before entering into a contract
Compliance with a legal obligation
Our legitimate interests, such as improving services, communicating with you, and safeguarding our business
6.How We Share Your Information
We do not sell your personal information.
We may share your information with:
Service providers who help us operate our business (for example: CRM systems, email and SMS platforms, web hosting, analytics, document management)
Professional advisors (such as attorneys, accountants, or consultants)
Government authorities or law enforcement, when required by law or to protect our rights or the rights of others
Potential buyers or investors in the event of a business sale, merger, or similar transaction, subject to appropriate protections
These third parties are only allowed to use your information to provide services to us, not for their own marketing purposes.
7. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
Keep the website functioning properly
Understand how visitors use the site
Improve the user experience
Support marketing and analytics
You can adjust your browser settings to refuse some or all cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the site may not function properly.
8. Data Retention
We keep your information only as long as necessary for:
Providing our services to you
Fulfilling the purposes described in this Privacy Policy
Meeting legal, tax, and regulatory requirements
Resolving disputes and enforcing agreements
When information is no longer needed, we will delete it or anonymize it, subject to any legal requirements to retain it.
9. Your Choices and Rights
Depending on where you live, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information, subject to legal or contractual restrictions
Opt out of marketing communications (including text messages and emails)
Limit certain uses of your information where required by law
To exercise any of these rights, contact us at:
[email protected]
952-900-4291
We may need to verify your identity before fulfilling your request.
10. Email Marketing
If you provide your email address, we may send you:
Service-related emails and updates
Information about new services, resources, or special offers
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any email or contacting us directly. We may still send you non-marketing emails related to your account or our ongoing services.
11. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided us with personal information, please contact us immediately at [email protected] and we will take steps to delete such information.
12. Security
We take reasonable administrative, technical, and physical measures to help protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
13. Do Not Track
Some web browsers include a “Do Not Track” (DNT) feature. At this time, we do not respond to DNT signals or similar mechanisms, because there is not yet a common understanding of how to interpret them. You can still manage cookies and tracking technologies through your browser settings.
14. Third-Party Websites
Our website may contain links to websites not operated by Twin Cities Tax Care. If you click on a third-party link, you will be directed to that site.
We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any sites you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top.
Your continued use of our website or services after any changes are posted means you accept the updated Privacy Policy.
16. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your information, please contact us:
Twin Cities Tax Care
L T H Enterprises LLC
Email: [email protected]
Phone: 952-900-4291
Mailing address: 5123 W 98 Street SUITE 1427, Minneapolis, 55437, USA